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Billing Process & How You Can Help

What You Expect From Us
The office promises to make the billing process as easy as possible.  We want to make sure you receive the full benefits of your insurance coverage as well as consideration under our financial assistance programs, if applicable.  Here are some other things you can expect from us:

Billing directly to insurance providers.
Before we bill you, we bill your insurance provider, including Medicare and Medicaid, and any secondary insurance providers.  At the same time, we will send you monthly billing statements showing the patient balance. This is the amount that is the patient responsibility as determined by your insurance company.

Billing statements in plain language.
You will receive easy-to-understand billing statements showing the most current balance owed by you.

World-class customer service and financial counseling.
Our billing representatives are happy to answer your billing questions and help with payment issues.  Remember, if you have questions, please call us at 812-933-1858  We're here to help.

How You Can Help

Please give us complete health insurance information when you check in for your appointment.
In addition to insurance cards and authorization forms, we may ask for a driver's license or other identification.  It is your responsibility to keep your insurance current in our system. We will not refile claims after 30 days if you have not given us the updated insurance information. The balance will become your responsibility.

Please understand and follow the requirements of your health plan.
Be sure to know your benefits, obtain proper authorization for services, submit referral or claim forms, or fill out a coordination of benefits form, if necessary.  Also, know that many insurance plans require patients to pay a co-payment or deductible amount that may be due at the time of registration, at the time of service or discharge from the hospital.  You are responsible for paying co-payments required by your insurance provider.  We are contractually obligated to collect the copay at the time of service.  Please come to your appointment prepared to make your co-payment or deductible. If a service is designated non-covered, you will be billed the full amount of the charge. This payment is your responsibility.

Please respond promptly to any requests from your insurance provider.
Insurance benefits are the result of your contract with your insurance company.  We are a third party to those benefits and may need your help with your insurance.  If your insurance provider has not paid us after a reasonable time (usually 60 days after billing) and has not responded to our attempts to resolve payment on your behalf, the amount owed may become your responsibility.

If you have a balance due on a bill, please make timely payments.
It is important you pay “what you owe now” as noted on your billing statement.  Do not wait for your insurance company to pay “pending” balances.

Call us if you have any questions or concerns about a bill.
Billing representatives are available by calling 812-933-1858 weekdays between 8 a.m. and 3:00 p.m.

    Internal Medicine of Southeastern IN

    Dr. Mary Robertson
    1088 N State Road 229
    Batesville, IN 47006
    (812) 933-1858