To schedule an appointment, please call our office at (812) 933-1858 or click here to send message. Please explain the reason for your visit. This allows us to schedule the appropriate time needed to address your healthcare concerns. This is very important for same day appointments as we will be working you into an already established schedule. For your first visit, please arrive 15 minutes prior to your appointment time so that we may obtain the information required for establishing your care. If you are a Medicare patient scheduled for a physical, please be aware that there are several forms that are required by Medicare and take considerable time to complete. Schedule your arrival time accordingly.
- Each visit bring your insurance card with you as well as a list of your current medications.
- Please inform the front desk staff of any change in name, address, telephone number, employment or insurance.
- Always inform your physician of any changes in medical history.
If you have an urgent need to be seen, please call as soon as possible, and we will try to accommodate you. We do our best to stay on schedule, but emergencies may sometimes cause unexpected delays. You play a major role in helping us stay on schedule. If you are running late, please phone before you come, as we may ask you to reschedule your appointment so that our other patients are not inconvenienced.
If you are unable to keep your appointment, please notify us as soon as possible.
Please extend these courtesies to others in our office: no smoking, no perfumes. Please turn off your cell phone when in the exam room.
What You Can Do To Assure a Smooth Billing Process
You have several responsibilities to ensure that the billing process goes smoothly. Those responsibilities include:
- When making an appointment and when presenting for your appointment, providing the most recent Insurance cards and making sure that we have the correct address for you,
- Understanding your insurance benefits, limitations, and procedures. Contact your insurance company prior to your health visit so you are familiar with its requirements.
- Confirming in your Explanation of Benefits that Dr. Robertson is a contracted provider of services for your plan.
- Being prepared to make payment prior to service if your insurance company requires a co-pay or out-of-pocket expense. Services may be postponed if payment is not made.
- All patients are responsible for balances due on their accounts, and payment is due upon receipt of the bill. The office employs third-party collection agencies to help us resolve unpaid balances.