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Dr. Mary Robertson recently received the Indiana Doc Hollywood Award at the 2017 Indiana Rural Health Association’s annual conference. This award recognizes individuals who care professionally for those in rural areas across the nation. An internal medicine physician in Batesville, Dr. Robertson was one of four physicians in the state of Indiana who received the honor.

Dr. Robertson’s nomination was a compilation of both professional and patient testimonials that showcased her reputation for being a genuinely caring physician. Not only was she recognized for providing excellent care to her patients, but the award was also given for her role in mentoring students and volunteering in the community.

Dr. Robertson moved from Chicago to Batesville in 2000 to open her medical practice. Since that time, she has provided compassionate care to a number of patients not only in her office, but at Margaret Mary Health. When asked to describe Dr. Robertson, many of her patients are quick to point out how meticulous she is when making a diagnosis or determining a treatment plan. “Mary leaves no stone unturned – continually delving into medical issues until she is totally convinced the course she is recommending is concise and thorough,” said Judy Laudick, a patient since 2000.

In addition to the patients she serves in her office and at Margaret Mary Health, Dr. Robertson serves as the director of nursing for the Sisters of St. Francis where she regularly provides care to sisters who are too ill to travel.

“As a testament to her ability to relate to her patients, Dr. Robertson is the most requested physician for the sisters when they are in need of care,” said Diana Schutte, director of nursing for the Sisters of St. Francis. “She’s just wonderful. She looks at the individuality of each patient and addresses them in a way they can understand, especially when caring for patients with dementia.”

Despite the time and dedication it takes to be a mentor to students, Dr. Robertson has welcomed them into her practice so they can work alongside her to better understand what it takes to be a healthcare provider in a rural community.

“Mary is a large part of the reason I am a practicing dentist today, emulating what she has done for so many years,” said Amy Feller-Morrin. “On many occasions, I watched Mary balance the life of a full-time professional working mother in a small community. Mary has always been a role model to me.”

Anyone who knows Dr. Robertson knows she not only cares about her patients, but she cares about the entire community. Not only does Dr. Robertson support many sporting events and fundraisers in the community, she has volunteered her time on many occasions to speak at community seminars on topics ranging from cancer and heart disease to diabetes and women’s health. She has also assisted with sports physicals for student athletes.

An advocate for those who are underinsured, Dr. Robertson devotes countless hours to helping patients get the treatment and medications they need, regardless of their ability to pay. She also volunteers regularly at the Southeast Indiana Health Center (SEIHC), a local clinic that provides medical care to those who can’t afford it.

“Since opening our doors in 2013, Dr. Robertson has been a true supporter of the Southeast Indiana Health Center,” said Paul Tyrer, SEIHC manager. “From personally transporting a patient to the emergency room to seeing patients outside of clinic hours, Dr. Robertson’s care and compassion goes beyond caring for the sick.”

Perhaps most impressive of all of Dr. Robertson’s feats is her ability to run a successful medical practice while raising a family of her own. Dr. Robertson and her husband, Mike, have three children and seven grandchildren. She is a very active grandma, and her grandkids affectionately call her “Lola.” With six siblings of her own, she also values being involved with her very large, extended family.

Online Bill Payment

Welcome to ZPay, our new online bill payment system. Using this method, you can avoid filling out envelopes, cost of the stamp, and mailing the statement to the office. ZPay is safe and convenient.

How to use ZPay:

  1. Clink on the link to ZPay
  2. Enter the patient name. Entering the account number and date of birth are optional but appreciated. The account number is displayed on your statement.
  3. Enter your credit card information.
  4. Enter the payment amount.
  5. Click next.
  6. Your payment will be processed and a confirmation generated.

Your payment will be posted to your account within 24-48 hours.

That’s it!

Please visit our other services on the website www.maryrobertsonmd.com. You can now request appointments, prescription refills, and ask general questions and receive an email response. This is a 24/7 tool you can utilize and eliminate the phone tag game.

The Center for Disease Control (CDC) is suggesting that all adults over the age of 65 receive an additional pneumonia injection. The injection, Prevnar 13 can be administered if you have already received the standard pneumonia injection or if it is your initial injection.

Adults 65 years or older and have not previously received Prevnar, they should receive a dose first, followed 6 to 12 months later by the standard pneumonia injection (PCV 23). If you have already received the PCV 23, the patient must wait one year before receiving the Prevnar.

Dr. Robertson and staff will ask if you would like the appropriate injection during your scheduled office visit. Insurance companies are covering this cost, so there is no financial obligation to the patient. If we fail to ask if you would like to receive the Prevnar, please bring it to our attention.

EFFECTIVE JANUARY 1, 2014, THE OFFICE STAFF WILL HAVE THE ABILITY TO GO ONLINE AND VERIFY YOUR REAL-TIME DEDUCTIBLE STATUS AND INSURANCE ELGIBILITY. THIS WILL ENABLE US TO COLLECT YOUR DEDUCTIBLE AT THE TIME OF YOUR OFFICE VISIT IN ADDITION TO YOUR COPAY. INCLUDED ARE ALL HIGH DEDUCTIBLE AND HSA PLANS THAT ARE BECOMING MORE COMMON WITHIN THE INSURANCE INDUSTRY.

MEDICARE PATIENTS AND MEDICARE ADVANTAGE PATIENTS WILL BE RESPONSIBLE FOR THEIR DEDUCTIBLES AS MANDATED BY THE GUIDELINES OF THEIR RESPECTIVE PLANS.

 PATIENTS PRESENTING FOR AN OFFICE VISIT WILL HAVE THIS INFORMATION CHECKED THROUGH THE ONLINE PROCESS. THIS ESTIMATION OF PAYMENT WILL BE EXPECTED UPON YOUR CHECK IN. PLEASE BE PREPARED WITH THE APPROPRIATE PAYMENT. ACCEPTABLE FORMS OF PAYMENT ARE: CASH, CHECK, OR VISA/MASTER CARD.

 IT IS POSSIBLE THAT YOU WILL RECEIVE A STATEMENT FOR OTHER SERVICES PROVIDED THAT DAY, FOR EXAMPLE BLOOD WORK OR INJECTIONS. SUBSEQUENT PAYMENTS CAN BE PAID ONLINE BY UTILIZING THE "ONLINE BILL PAY" LINK ON THIS WEBSITE.

YOU ALSO HAVE THE OPTION OF RECEIVING YOUR STATEMENTS ELECTRONICALLY.

 IF YOU HAVE ANY QUESTIONS, PLEASE ASK TO SPEAK WITH CHRISTY.

 

Questions about Lab Tests?

If you have questions about the labs being ordered in the office, Lab Tests Online provides helpful information on understanding clinical lab tests that are part of routine care as well as diagnosis and treatment of a broad range of conditions and diseases. >> Visit labtestsonline.org

Check out our new Patient Portal.  From there you can request refills, request an appointment, pay your bill, and send a message to the medical staff.  You can also review test results.

Ask the staff about getting your account setup.  Once you have your ID and password simply click the link above and you will be re-directed to our patient portal.

Confusion continues to swirl about regarding the health exchanges in the state of Indiana. Anthem is the only commercial health exchange entity in the state. There have been increased opportunities within the Medicaid system that are being managed by the Federal government, not the state. Dr. Robertson is not accepting new Medicaid patients. Dr. Robertson chose not to participate in the new Anthem exchange system due to contractual difficulties. She is considered out of network with the new Anthem exchange program. Anthem will cover the amount based on your policy and the patient will be responsible for the balance incurred.

The flu vaccine will soon be available in our office.

Dr. Robertson recommends that people be vaccinated beginning in October so that the vaccine can offer the best coverage for the upcoming influenza season.

No appointment is required when you do decide to be vaccinated. We recommend that you come in between 8:00 and 9:00am to avoid long wait times.

We also recommend receiving your flu shot in our office rather than another facility so that we can provide appropriate follow-up care in the rare event of an allergic reaction.

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We now accept  Anthem Medicare Advantage  insurance
Office News

Shingles and Zostavax vaccination

Shingles is caused by the same virus that causes chickenpox. Once you have had chickenpox the virus can stay in your nervous system for many years. Zostavax is a vaccine that is used for adults 50 years of age or older to prevent shingles.  Dr. Robertson will discuss whether the Zostavax vaccine is appropriate for your individual healthcare. For more on Zostavax and shingles, please visit our Patient Page section on the website.


The Internal Medicine Office of Southeastern Indiana would like to suggest a few informative websites that you may find helpful.  Click here.

    Internal Medicine of Southeastern IN

    Dr. Mary Robertson
    1088 N State Road 229
    Batesville, IN 47006
    (812) 933-1858